Dream Overlay and Dream Mattress Limited Warranty
(20 Years)
Duration of Warranty
This warranty begins the day you purchase your Sleep Aid® Mattress. If your sleep set is repaired or replaced, this
limited warranty will not be renewed or extended. The length of the warranty is 20 years. This 20-year warranty is divided
into two parts. One being prorated and one part non-prorated. The first Five years are non-prorated. The last 15 years are
prorated, at a rate of 5% per year. So that by the beginning of the sixth year you'll have a 95% replacement value.
This Warranty Covers..
Only the following items during normal wear:
Sleep Aid® Therapeutic Toppers and Overlay:
*Compression of foam in base portion, greater than 1/2"
*Body indentations of 1/2" or greater on both sides.
*Excessively lumpy feel.
*Sagging, but only when a mattress has been continuously supported by a matching foundation (or equivalent) with an
appropriate frame and center support having at least 5 legs or 5 cross slats for all sets.
This Warranty Does Not Cover.,
*Sleep Aid® Therapeutic Overlay Fabric, 100% Cotton Terry Cloth or Sherpa, when applicable (including stains, soiling or
burns).
*Bed height.
*Comfort preference.
*Body indentations of 1/2" or less on only one side.
*Body indentations less than 1/2" on both sides.
*Sheet fit.
*Transportation cost.
If A warranty Problem Occurs..
In the unlikely event that a defect that is covered in this warranty occurs with your new Sleep Aid® Therapeutic Overlay or
foundation, contact the retail store where you made your purchase.
Do's & Don'ts Of Bedding Care
The top 2” or 3" piece does NOT need be turned. The materials used in this mattress Overlay are
designed to conform to the individual contours of your body. It is your responsibility to turn the mattress in the manner described by the
manufacturer to ensure validation and compliance with these warranty provisions.
DO give your new sleep set time to "air" upon removal from its plastic packaging.
DO carry your mattress from place to place in its disassembled subcomponents. It's easier to handle and less likely to damage the
mattress. Then reassemble for use once you have reached the final destination.
DO keep your bedding clean. We suggest using a mattress pad, especially if children use the bed. IMPORTANT NOTE: If you are
prone to night sweats or you perspire abnormally while sleeping, it is recommended that you use a minimum of one mattress pad or
potentially two to protect the memory foam portion of the foam from getting any perspiration in it at all. Perspiration is one of the most
damaging things for memory foam! Even though it is designed to reduce night sweats from the unique HRC air channeling
please use good judgment to ensure the longevity of the Overlay.
DO replace the foundation when purchasing a new mattress. Old foundations may not provide adequate support. If your new mattress is
sagging with an old foundation, it may appear that your new mattress is sagging when it is really the foundation, which supports the
entire mattress.
DO use an appropriate frame. Using a support frame will validate your warranty. A frame with center support for queen and king size
sets is the appropriate frame.
DON'T PLACE NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME- OR FIREPROOF AND CAN IGNITE
AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIALS CAN BURN RAPIDLY
AND EMIT SMOKE AND HAZARDOUS GASES.
DON'T allow anyone jump, stand or bounce on your mattress. It is not constructed for this kind of weight concentration.
DON'T let your mattress get wet. * Protect it from water or other liquids
DON'T use dry cleaning fluid or any type on your mattress. These chemicals will damage some of the construction materials.
DON'T attempt remove the law tag or identification labels at the end of your mattress. This serves as a means of identification to
establish your warranty rights.
* Avoid getting mattress wet. If need be can be cleaned, by using water and mild detergent ( soap ). Must be rinsed well
enough to get the soap out completely. Squeeze excess moisture out by rolling and compressing material. Preferred
drying method is on a well-ventilated surface in a non humid ( dry ) environment.
* Do NOT let mattress sit in direct sunlight for more then 24 hours outside. Anymore then two days in the direct
sunlight will void this warranty.
10 years limited warranty. Terms as specified above. Prorating begins after year 5.
5 years limited warranty. Terms as specified above. Prorating begins after year 2.
Our Policies
It is the customer's responsibility to thoroughly inspect the memory foam for any freight damage or manufacturer's defects and report to us within 3 days. Memory Foam damaged in shipping will be exchanged for another new item at no cost to the customer. Customer has 90 days from the time the item is received to return for a full refund of the purchase price less the original delivery and return shipping costs*. Returned memory foam items must be received in "like new" condition in the original packaging and materials. Memory Foam items not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department. Customer must call 877-860-2124 to obtain a Return Authorization.
Cancellation: Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Customers who cancel their order prior to shipment will be assessed a 6% fee to cover credit card processing fees.
*All returned toppers are subject to a $50 fee to cover shipping and handling costs. For mattresses, the fee is $200.
memory foam pad /
memory foam mattress /
memory foam topper /
articles /
sitemap
circulation /
dream
memory foam mattress /
mattress replacement timing /
memory foam reviews
restless sleep / inspiration
memory foam mattress / feather-pedic
memory foam mattress
